Physical Access & Comfort

We aim to make our space easy and comfortable to use for everyone. This includes:

• Clear walkways and uncluttered spaces

• Wheelchair access via portable ramp(s) available upon request. Please speak to a member of our team if you require ramp access.

• Good lighting to support visibility and safety

• Clear signage for the toilet and ordering areas

• Assistance available for seating, doors and carrying of any equipment

• Assistance dogs are always welcome (as are pet dogs)

Dementia-Friendly Support

We aim to provide a calm, patient and reassuring environment for guests living with dementia and their carers.

Our team are happy to:

• Speak clearly and kindly, allowing extra time where needed

• Offer gentle reassurance and support if someone feels unsure or anxious

• Avoid rushing or unnecessary correction

• Treat every guest with dignity and respect

Familiar Comfort Items Welcome

If a guest finds comfort in familiar items, such as a favourite cup, please feel free to bring this with you. We are more than happy to serve drinks in personal cups where safe to do so.

Sensory-Friendly Considerations

We understand that some guests may experience sensory sensitivities.

We aim to:

• Keep background music low and calm

• Avoid harsh lighting and strong artificial fragrances

• Minimise sudden loud noises where possible

• Offer quieter seating areas where available.

Our tea room is generally a relaxed space, especially outside of peak lunch hours, which guests may find helpful. We also offer the option of two peaceful gardens when weather allows.

Easy-Read Menus Available

We offer a plain written menu without decorative fonts or floral backgrounds, for anyone who prefers simpler, clearer reading. Please just ask a member of our team.

Table Service Available on Request

If ordering at the counter feels difficult, our team are happy to take your order at the table - please just let us know.

Planning Your Visit

If you would like support planning your visit, you are very welcome to call us in advance to talk through any requirements, access needs or questions you may have. We are always happy to help make your visit as comfortable as possible.

Continuous Improvement

We welcome feedback and suggestions from our customers and community to help us improve our accessibility and inclusivity. If you have any ideas or comments, please let us know.